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09-September-2014

Managed Services: changing the business dynamic

You’ve undoubtedly heard the expression which goes along the lines of “Concentrate on what you are good at and leave the rest to the professionals”. In business this translates to something akin to, “concentrate on providing your market with what it is you exist to do, and leave things like IT Support to professionals who are experts in this field”. If you can do this successfully you will allow them to take on the responsibility of ensuring you have the back-end support you need to operate at your optimal efficiency, whilst they add value to your business you may not have otherwise realised.

But how do you get this expertise? To our mind, there are two ways: you can hire in the required staff who are experts in that specific field, or outsource the work to a 3rd party supplier. If you take the first route and hire in the staff, indeed they may be able to do the required work for you, but it is important to remember that you are adding to your overheads, are solely relying on their capabilities and you have limited contingency if they leave you; plus their IP leaves with them.

By contrast, outsourcing your IT requirements gives you the flexibility to scale as required, allows you to control your overheads, gives you improved access to newer technologies at a fraction of the cost of purchase, improved redundancy and minimizes the time you would otherwise spend in managing an employee.

Strangely however, until even a few years ago, the concept of outsourcing your IT requirements carried a stigma not associated with other business aspects which were contracted out. Indeed managers and owners don’t bat an eyelid when it comes to the appointment of an external accountant to provide tax minimization advice, or contracting a law firm to draft contracts, whereas outsourcing IT requirements carried often unfounded concerns around security and perceived negligible business benefits.

Fortunately today, improved technologies and numerous other advantages of using external businesses in managing your IT services, warrants the decision to use these services.

How Managed IT Services are changing Business

Managed services are radically changing the way businesses operate, especially in the way small and medium sized businesses are able to achieve the business efficiencies (and lower costs) usually reserved for larger organisations which have the advantage of economies of scale. Further, by utilising a managed services provider for your IT requirements, you may find the following business advantages become apparent:

  • Depending on your requirements and your setup, lower or no infrastructure costs
  • Traditional software and economies of scale boundaries between smaller businesses and enterprises are eroded
  • Your systems will have robust redundancy allowing you the peace of mind to know your data is safe and you can always service your clients
  • You have IT support services operating in the background, ready to access at all times
  • You have access to best of breed platforms and hardware at all times, with upgrades pushed to you
  • You can concentrate on your business requirements and what your clients want, not on ensuring your systems are not falling over
  • You may be exposed to new platforms by your provider which will give you access to greater business efficiencies
  • Your IT systems provider can ensure you have state of the art security management principles in place

Making the move to managed services is – to our way of thinking – a logical step for any business looking to improve their processes. We believe that in making the decision to let experts manage your IT requirements, you can concentrate on the core of your business – making your clients happy.

If you have any questions on how managed services can be of value in your business, contact us today.

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