Case Studies

Case Studies

Here are some endorsements from our customers. Send an email using the link provided to request the full copy of any case study. Services provided to these clients are IT Services, IT support, Managed Services and Cloud Computing to name a few.

RAMS

RAMS Home Loans franchisees need simple systems that support their businesses without requiring on-site expertise.

"Harbour IT is an integral partner to RAMS Home Loans for growth, and to ensure continuity for the organisation. We learn every day and find better ways to do things, but above all [the system] is cost-effective and allows the franchise to focus on selling home loans, not on its IT."

Mark Austin, RAMS Home Loans IT Manager

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The Coffee Club

By outsourcing IT management to Harbour IT and moving to the Infrastructure-as-a-Service cloud, The Coffee Club ticks all the audit boxes, turning an operational handicap into a strategic advantage.

"Harbour IT adapted their communications style to mine. I'm a CFO - not a techie - and to make decisions I need information in a form I understand. Moving away from tech-speak has helped clarify my business needs. Harbour IT has done it really well."

Kym Warner, CFO, The Coffee Club

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MBF

Availability and reliability of the IT infrastructure are two main concerns for Australia's largest privately owned healthcare insurer MBF. Downtime in key IT systems can result in million dollar losses in terms of revenue, not to mention staff productivity. As a result, MBF places the utmost importance on monitoring systems designed to ensure the performance of their network.

"We were looking for a solution that could perform the functions we required but also provide a high ROI which we were yet to achieve with other monitoring tools we had used. Partnering with Harbour IT and utilising the Argent monitoring software gave us the best of both worlds, a cost effective monitoring solution, managed by a company with a pedigree in providing this service."

Adam Simpson, IT Manager, MBF

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Pacific Boating

Pacific Boating Group was looking to open at a third location, and realised it definitely needed to consolidate its IT infrastructure.

"A big criterion was high speed access. The available comms link wasn't very good and we needed to decide where to house the infrastructure as there was no real space around. We then had to go about setting up the applications, alongside getting email and data migrated. Harbour IT had a mammoth task but it was done very seamlessly."

Phillip Pitt, Managing Director, Pacific Boating Group

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Premium Pacific Funding

Premium Pacific Funding operates in an extremely competitive marketplace, and the need to offer quantifiably superior customer service is paramount for growth and customer retention. IT infrastructure is a big part of the systems underlying Premium Pacific Funding's customer service.