Infrastructure Solutions

Infrastructure Solutions

Keep your systems humming

Properly managing and supporting your IT infrastructure is more than just having the right people available, it also requires large investments in systems and processes. Harbour IT can easily remove the burden of management and monitoring from your business and allow your staff to focus on what they do best – run your business. By putting the day-to-day management of your IT infrastructure in our expert hands you secure sophisticated management and monitoring tools, a wealth of experience and mature processes developed over 14 years.

Managed customers also gain the expertise of over 100 technical experts.

Our talented team provides a level of service that is trusted by financial services, an airline and large scale healthcare providers. Governed by the ITIL framework our offerings are flexible and allow you to select certain components or to outsource the whole of your IT management.

Our Service levels guarantee almost immediate response times to urgent issues, uptime of over 99% of your key systems and 24x7x365 support to respond to issues no matter when they happen. Coupled with our 24x7x365 pro-active monitoring and disaster recovery solutions, you can be sure you are always open for business.

Enhance your systems scalability and stability with Harbour IT. We can help you reduce cost, reduce risk, realise operational efficiencies and sleep well at night.

Reduce complexity and gain the time and resources you need to focus on business growth…
Contact us today to discover the possibilities.

HARBOUR IT INFRASTRUCTURE SOLUTIONS SNAPSHOT Monitoring Management
Harbour IT Managed Services Stand Out
14 years Managed Services experience in the Australian market
Highly refined methodologies and processes, agreed SLA’s & ITIL practices
Over 2000 devices under management
Annual security audits of our processes and systems
Staff you want to talk to, service your staff appreciate & advice you can trust
Monitoring: Be alerted to issues before they become problems
Tier one enterprise monitoring systems that are always on
Daily Health check reports that arrive in your inbox before 9am
24x7x365 Email and SMS alert notifications
Client web based access to monitoring system
Monthly in depth strategic report with availability, trends & capacity planning
Infrastructure, Security, Communications & Application monitoring options
Management: Expert maintenance and issue resolution by some of Australia’s best engineers
24x7x365 Support
Access to over 100 technical experts
Fast Incident, problem and change management
Easy fixed pricing options
Dedicated Service Delivery Manager – talk with one manager not many
Weekly reviews & monthly in person performance overview meeting
Strategic advice on what your IT needs today and in the future
Fast incident and service request logging, tracking and resolution
Service pack and patch management and analysis
Problem and incident analysis and management
Detailed IT environment documentation
Expert management for your entire environment or select services including:
OS, Windows, Oracle, VMware, Hyper-V, UNIX, Active Directory, Exchange
Citrix, File and Print services, Event Logs, Security, Backup, DR, Hardware
Physical and virtual server infrastructure, DHCP, Network
Service Desk: See how you can save money and increase service quality Read more >>
Customer focused service desk delivery based on ITIL framework since 2002 Read more>>
Customers from day one who are still happy customers today, 12 years later Read more>>
Average call wait times a third of the industry standard Read more>>
Solutions Nationwide
With offices in Melbourne, Sydney and Brisbane, we provide professional IT solutions for businesses across Australia.

Strong Partner relationships enable us resolve your issues in record time:
partners

Recent Articles

Ransomware – Awareness and Alertness
Ransomware has certainly been in the news lately and Harbour IT has been re...

Cisco Mid-Market Partner of the year
Harbour IT awarded Mid-Market Partne...

Aussie enterprises urged to integrate their data
Australian enterprises are being urged to deploy data integration tools to ...

Gartner predictions for 2015
Gartner puts cloud in the box seat for the year ahead ...

Blogs
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03-11-2016

Ransomware – Awareness and Alertness

Ransomware has certainly been in the news lately and Harbour IT has been receiving reports of an increased number of incidents related to infections with the ‘CryptoLocker’ Trojan and variants across Australian companies. This malware is highly destructive...

03-23-2015

Cisco Mid-Market Partner of the year

Harbour IT awarded Mid-Market Partner of the Year at Cisco Australia and New Zealand’s Partner Insight Awards Harbour IT has been awarded the Mid-Market Partner of the Year award at the ...

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Harbour IT
enquiries@harbourit.com.au
Level 10, 401 Docklands Drive
Melbourne , Victoria , 3008 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Level 8, 59 Goulburn Street
Sydney , New South Wales , 2000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Ground Floor, West Tower, 410 Ann Street
Brisbane , Queensland , 4000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Suite 207, Norwest Central, 10 Century Circuit
Baulkham Hills , Queensland , 2153 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services