SolutionsService Desk

Comprehensive IT Service Desk to Help your Business

Simple, effective, affordable

Service desk should be simple – but this is often not the case. Are your staff and customers left waiting on hold trying to get onto the IT help desk? Are both they and your IT team frustrated by spiralling costs and difficult to manage systems and resource issues?

Here at Harbour IT we have the people, tools and processes to deliver a service desk your staff will compliment. With average call wait times a third of the industry average and more than 70% of issues resolved on the first call, IT is no wonder our customers rate Harbour IT positively on more than 90% of satisfaction surveys.

IT help desk support providing a wealth of services

Choose a help desk you will be happy with. We can help you save on HR, management and training costs and tailor pricing, available skillsets and coverage to precisely meet the demands of your business: short or long term; 24×7 or fixed hours; onshore or offshore, local, national, regional or worldwide. Our offices are located all over Australia, including in Melbourne, Brisbane, Sydney and North West Sydney and we have the experience and knowledge to handle any issues you may face.

We support over 6000 users including customers that have
been with us since day one in 2002…
…Are you ready to experience a new kind of service desk?

HARBOUR IT HELP DESK SNAPSHOT Australia or Philippines
A service desk like no other:
Access to a team of over 100 technical experts
Manned support 24x7x365
Talented team with survey rates consistently > 90% positive
Average call wait times a third of the industry standard
70% of calls resolved on the first call
Cost effective and predictable
Customers who are still with us 12 years after first signing
People, Systems and Processes you can trust
People that understand your business not just the technology
BMC Proactivenet, Frontrange ITSM, Kaseya, tools and ITIL processes
Annual independent security audit of processes and systems
Always available – with 2x failover sites already established
Simple
Australian and Philippine options with full data sovereignty
Smooth transitions with no down time
Single point of contact for all IT support
Daily health check reports emailed before 9 am
No need to manage, train, certify and develop staff – we do it for you

Services across Australia

Harbour IT provide specialist support and solutions nationwide, with offices in Sydney, Melbourne, Brisbane and North West Sydney. Contact us on 1300 785 926 to get started.

Blogs

03-11-2016

Ransomware – Awareness and Alertness

Ransomware has certainly been in the news lately and Harbour IT has been receiving reports of an increased number of incidents related to infections with the ‘CryptoLocker’ Trojan and variants across Australian companies. This malware is highly destructive...

03-23-2015

Cisco Mid-Market Partner of the year

Harbour IT awarded Mid-Market Partner of the Year at Cisco Australia and New Zealand’s Partner Insight Awards Harbour IT has been awarded the Mid-Market Partner of the Year award at the ...

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Case Studies Case Studies

Canon
Canon Australia is part of the International Canon Corporation. Canon is best known for its market leading Camera’s but is also a market leader in audio visual technologies, medical, document management & print. Canon employs more than 1000 people in Australia.


Snack Brands
Snack Brands Australia is a young, 100% Australian owned and operated company that in mid 2008 acquired some of Australia’s iconic snackfood brands such as Thins, Samboy, CC’s, French Fries, Cheezels and more.

Read More

Harbour IT
enquiries@harbourit.com.au
Level 10, 401 Docklands Drive
Melbourne , Victoria , 3008 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Level 8, 59 Goulburn Street
Sydney , New South Wales , 2000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Ground Floor, West Tower, 410 Ann Street
Brisbane , Queensland , 4000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Suite 207, Norwest Central, 10 Century Circuit
Baulkham Hills , Queensland , 2153 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services