“A genuine partnership”: Endeavour Foundation shares their Harbour IT experience

Case Studies 12th November, 2020

Endeavour Case Study Image

Overview

Endeavour Foundation is an independent, for-purpose organisation focused on making possibilities a reality for people with disability.

Established in 1951 in Queensland, Endeavour Foundation is now one of the largest disability service providers in Australia and offers education, life-skills learning, employment opportunities, community access, in-home support and supported accommodation.

Endeavour Foundation originally engaged Harbour IT to overhaul their legacy IT systems and replace them with Harbour IT’s private cloud infrastructure, supported by managed services.

Since then the engagement has become a successful long-term partnership spanning over a number of years with collaboration on a range of ICT projects.

The challenge: Supporting 2,000 field workers and 120 residential home locations offering critical care to people living with disability

After struggling with ageing on-premise infrastructure leading to daily outages and failing backups, Endeavour Foundation’s ICT department knew it was time to evolve.

In 2015, Endeavour Foundation engaged Harbour IT to migrate the majority of their legacy systems to Cloud Metro (Harbour IT’s private cloud), with ongoing managed services and a roll out of Microsoft 365.

Since this first engagement, Endeavour Foundation and Harbour IT have gone on to develop a true partnership, ranging from IT systems support to outsourced IT staff at Endeavour Foundation’s regional locations.

Brendan, Executive General Manager of ICT for Endeavour Foundation, has worked closely with the team at Harbour IT for over a year – meeting twice a month and receiving updates which he reports to Endeavour Foundation’s board.

“Cloud Metro supports our critical systems and keeps them reliable and available for staff.”

“When I started with Endeavour Foundation in 2019, we already had a healthy relationship with Harbour IT,” says Brendan. “We have a number of tier 1 systems hosted in the Cloud Metro environment, and we know there are reliable backups and recovery mechanisms.”

Brendan says that providing services under the NDIS means they are held to a very high standard in terms of safeguarding customer data.

“Harbour IT is also very proactive in helping us maintain our security posture. We store very sensitive information about our customers and it’s essential to ensure it is well protected and managed.

“Endeavour Foundation rosters 2,000+ support workers who provide frontline support to people with a disability, and it’s a very diverse workforce so our systems are crucial in helping us manage this effectively.

“We also operate 120 residential home locations for customers and the data we collect is paramount to our ability to provide proper care. This data is centralised in our digital systems so that’s where our team and Harbour IT come into play: together we maintain those systems and make sure they’re available so our people can provide the best possible service.”

The solution: Reliable systems and a robust foundation for innovation helps Endeavour Foundation take the next steps in their digital transformation 

With modern and reliable IT infrastructure in place, Endeavour Foundation has begun to explore new technology innovations that will deliver valuable time and cost savings to the organisation. As subsidiaries under Canon Business Services, Harbour IT and Converga are well placed to support Endeavour Foundation as they progress on their digital transformation journey.

Across the past 12 months the teams have worked together on several projects, including a pilot for robotic process automation with Converga.

“Automating manual, time consuming, and repetitive processes is a key goal for our organisation because it will allow us to save substantial resource hours.

“We formulated a concept for a process owned by one of our service delivery teams and put it to Harbour IT and Converga. They agreed it was a prime candidate to explore, test and validate an automated solution. It’s been a lot of work to get it across the line, but it’s now ready to be pushed into production.”

“Robotic process automation is very exciting from a business perspective, but also for staff who will be liberated to focus on more interesting and value-adding work.”

Of working with Harbour IT and Converga, Brendan says they have been genuine partners to Endeavour Foundation in more ways than one.

“As a non-profit assisting people with an intellectual disability, Harbour IT have been prime sponsors of a number of our events – not just financially but actually getting involved on the ground at our fundraising activities.

“Everyone here is very appreciative of the support they offer beyond the provision of ICT, and their demonstrated willingness to get behind our mission and purpose.”

Moving forward, Brendan says Endeavour Foundation has recently developed its 3-year ICT strategy of which external partners such as Canon Business Services will play an important role.

“We have a complex IT environment, so we are looking to simplify this and also improve network connectivity for our 220+ physical sites across the eastern seaboard.

“We see external partners such as Harbour IT and Converga playing a key role in helping us to consolidate and streamline our entire ICT infrastructure moving forward. We also foresee many more robotic process automation projects once the current one is in full operation, so we can free up more staff to focus on work that directly impacts our customers.”

 “Harbour IT’s team do an incredible job of keeping things operating and running smoothly. It’s really important that I have a partner I can trust, and we all really appreciate the transparency and genuine service we receive.”

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