Keep your systems humming
Properly managing and supporting your IT infrastructure is more than just having the right people available, it also requires large investments in systems and processes. Harbour IT can easily remove the burden of management and monitoring from your business and allow your staff to focus on what they do best – run your business. By putting the day-to-day management of your IT infrastructure in our expert hands you secure sophisticated management and monitoring tools, a wealth of experience and mature processes developed over 14 years.
Managed customers also gain the expertise of over 100 technical experts.
Our talented team provides a level of service that is trusted by financial services, an airline and large scale healthcare providers. Governed by the ITIL framework our offerings are flexible and allow you to select certain components or to outsource the whole of your IT management.
Our Service levels guarantee almost immediate response times to urgent issues, uptime of over 99% of your key systems and 24x7x365 support to respond to issues no matter when they happen. Coupled with our 24x7x365 pro-active monitoring and disaster recovery solutions, you can be sure you are always open for business.
Enhance your systems scalability and stability with Harbour IT. We can help you reduce cost, reduce risk, realise operational efficiencies and sleep well at night.
Reduce complexity and gain the time and resources you need to focus on business growth.
Contact us today to discover the possibilities.
|HARBOUR IT INFRASTRUCTURE SOLUTIONS SNAPSHOT||Monitoring||Management|
|Harbour IT Managed Services Stand Out|
|14 years Managed Services experience in the Australian market|
|Highly refined methodologies and processes, agreed SLA’s & ITIL practices|
|Over 2000 devices under management|
|Annual security audits of our processes and systems|
|Staff you want to talk to, service your staff appreciate & advice you can trust|
|Monitoring: Be alerted to issues before they become problems|
|Tier one enterprise monitoring systems that are always on|
|Daily Health check reports that arrive in your inbox before 9am|
|24x7x365 Email and SMS alert notifications|
|Client web based access to monitoring system|
|Monthly in depth strategic report with availability, trends & capacity planning|
|Infrastructure, Security, Communications & Application monitoring options|
|Management: Expert maintenance and issue resolution by some of Australia’s best engineers|
|Access to over 100 technical experts|
|Fast Incident, problem and change management|
|Easy fixed pricing options|
|Dedicated Service Delivery Manager – talk with one manager not many|
|Weekly reviews & monthly in person performance overview meeting|
|Strategic advice on what your IT needs today and in the future|
|Fast incident and service request logging, tracking and resolution|
|Service pack and patch management and analysis|
|Problem and incident analysis and management|
|Detailed IT environment documentation|
|Expert management for your entire environment or select services including:|
|OS, Windows, Oracle, VMware, Hyper-V, UNIX, Active Directory, Exchange|
|Citrix, File and Print services, Event Logs, Security, Backup, DR, Hardware|
|Physical and virtual server infrastructure, DHCP, Network|
|Service Desk: See how you can save money and increase service quality Read more >>|
|Customer focused service desk delivery based on ITIL framework since 2002||Read more>>|
|Customers from day one who are still happy customers today, 12 years later||Read more>>|
|Average call wait times a third of the industry standard||Read more>>|
With offices in Melbourne, Sydney and Brisbane, we provide professional IT solutions for businesses across Australia.