IT operations like service and network maintenance, infrastructure management, help desk and desktop support can get in the way of higher value tasks that drive business growth. Imagine a world where IT issues were solved without ever appearing on your radar. By engaging Harbour IT to handle your IT operations, you regain time to focus on what really sets your business apart.
Enjoy the peace of mind that comes with knowing your IT operations and infrastructure is managed by a team of experts ensuring that your systems are properly maintained, updated and repaired. The result, you can get back to what's important: Driving strategic business goals that fuel business performance.
Get more than 90% of IT support issues resolved on a single call lasting less than 4 minutes,
with virtually no queuing time.
Here’s how our help desk performance compares to the industry average
|Harbour IT Statistics||Industry Average for Service Desk (Source HDAA)|
|Average abandoned calls||0.3%||8.7%|
|Average queue time||9 Seconds||21 - 30 Seconds|
|Customer satisfaction||> 94%||74%|
|First call resolution (net)||92%||74%|
|Average time to resolve||1.6 hours||8.85 hours|
|Average call time||4 minutes||10 minutes|
We can track and manage all of your desktop and laptop devices in real-time. Let us automate important tasks across your entire fleet to improve operational efficiency without the costs of managing your devices internally.
Keep your business-critical IT systems running at optimum efficiency with proactive maintenance and monitoring of servers and networks, infrastructure and applications, and IT security. When issues arise, get 24x7x365 alerting and response from Level 3 and specialist engineers with training in key technologies.
The security, stability and availability of data and mission-critical workloads, are crucial
to both day-to-day operations and the innovative projects driving your business.
Trust Harbour IT to deliver continuous availability, highly secure, reliable storage with high-performance computing
and 99.99% uptime. Deployed for your organisation as a private or hybrid cloud, access either of our solutions:
All-flash storage and proven technology from the world’s leading providers including Cisco, NetApp, Pure Storage and VMware. Leveraging Tier 3 (best) Australian datacentres and seamlessly complementing Cisco’s FlexPod and FlashStack reference architectures, CloudMetro offers non-stop computing, total data integrity and rapid disaster recovery.
Combines world-class hybrid cloud technology and unparalleled service to ensure rapid implementation of your own scalable private cloud, without costly capital investments or long lead times to build internal cloud capabilities. Whether you’re on a journey to the cloud or need to retreat certain workloads, Stack’s Azure consistent environment gives you an easy stepping stone to Azure public cloud.
“Everything just ran smoothly. It was far smoother than I anticipated. We are very happy with the result.”
Yamaha Motor Australia
Your staff and users get direct access to a highly-trained team by phone, email, and web, ensuring they remain productive and reducing the workload for your in-house IT team. Improve your cost management with fixed or scalable pricing options that deliver outsourced support around the clock, all year round.
Depending on your needs, we are able to provide the following options:
Short or long-term contracts
Fixed hours or 24/7 support
Local, regional, national, or worldwide coverage
Entire help desk delivery or out-of-hours coverage
You’ll also get detailed reporting that provides visibility on bottlenecks, high volume areas, costs, and how you’re delivering against customer SLAs.Get Your Free Consultation
We consistently delight our customers with a streamlined IT experience because we pair the best
systems, processes, and technology with the most knowledgeable experts in Australia.
These are our core service features:
Skilled and Passionate People
Mature and Established Process
Best of Breed Technology and Systems
Proactive Service Delivery Management
Reporting and Control
Defined Transition Process
Take advantage of proven, reliable advanced systems & processes to streamline your IT
Management. Some of these include:
Benefit from the expertise of some of the most experienced engineers in the industry. Harbour
IT have been providing leading edge systems, process, and technology through managed IT
for nearly 2 decades.
Our expert consultations are designed to uncover areas of opportunity and existing pain-points within the
organisation. From this strong foundation we'll work closely with you to find the right solution.