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Depend on secure, continuously available and high performance IT infrastructure to support your business processes.

Access to experts with specialist skills across wide range of technologies and systems.

Pay one monthly flat-fee for services with high level of service quality to the business.

Unlock the freedom to focus on what sets your business apart

IT operations like service and network maintenance, infrastructure management, help desk and desktop support can get in the way of higher value tasks that drive business growth. Imagine a world where IT issues were solved without ever appearing on your radar. By engaging Harbour IT to handle your IT operations, you regain time to focus on what really sets your business apart.

Enjoy the peace of mind that comes with knowing your IT operations and infrastructure is managed by a team of experts ensuring that your systems are properly maintained, updated and repaired. The result, you can get back to what's important: Driving strategic business goals that fuel business performance.

Service Desk

Get more than 90% of IT support issues resolved on a single call lasting less than 4 minutes,
with virtually no queuing time.

  • Technical service desk providing Level 1 and Level 2 support
  • Choose between business hours availability or 24x7x365
  • Immediate response to critical issues
  • Highly scalable and flexible service, depending on your business requirements
  • A natural extension of your internal IT capability
  • Multiple contact options via phone, email, or self-service
  • Detailed reporting on performance and quality

Here’s how our help desk performance compares to the industry average

  Harbour IT Statistics Industry Average for Service Desk (Source HDAA)
Average abandoned calls 0.3% 8.7%
Average queue time 9 Seconds 21 - 30 Seconds
Customer satisfaction > 94% 74%
First call resolution (net) 92% 74%
Average time to resolve 1.6 hours 8.85 hours
Average call time 4 minutes 10 minutes
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Desktop and Device Management

We can track and manage all of your desktop and laptop devices in real-time. Let us automate important tasks across your entire fleet to improve operational efficiency without the costs of managing your devices internally.

  • Asset discovery of hardware and installed software
  • Automatically update virus software
  • Software distribution from a central location
  • Policy management and compliance
  • Remote control from anywhere in the world
  • Comprehensive monthly reporting
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Infrastructure
Management & Monitoring

Keep your business-critical IT systems running at optimum efficiency with proactive maintenance and monitoring of servers and networks, infrastructure and applications, and IT security. When issues arise, get 24x7x365 alerting and response from Level 3 and specialist engineers with training in key technologies.

  • Disaster recovery and backup
  • Management of enterprise-grade technologies
  • Security patch management
  • Capacity planning
  • Database administration & support
  • Daily health checks
  • Environment health management
  • Policy compliance
  • Comprehensive reporting
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Infrastructure as a Service

The security, stability and availability of data and mission-critical workloads, are crucial
to both day-to-day operations and the innovative projects driving your business.

Trust Harbour IT to deliver continuous availability, highly secure, reliable storage with high-performance computing
and 99.99% uptime. Deployed for your organisation as a private or hybrid cloud, access either of our solutions:

Cloud Metro

All-flash storage and proven technology from the world’s leading providers including Cisco, NetApp, Pure Storage and VMware. Leveraging Tier 3 (best) Australian datacentres and seamlessly complementing Cisco’s FlexPod and FlashStack reference architectures, CloudMetro offers non-stop computing, total data integrity and rapid disaster recovery.

Microsoft Azure Stack
as-a-Service

Combines world-class hybrid cloud technology and unparalleled service to ensure rapid implementation of your own scalable private cloud, without costly capital investments or long lead times to build internal cloud capabilities. Whether you’re on a journey to the cloud or need to retreat certain workloads, Stack’s Azure consistent environment gives you an easy stepping stone to Azure public cloud.

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A direct line to passionate experts

“Everything just ran smoothly. It was far smoother than I anticipated. We are very happy with the result.”

Daniel Camilleri,

Integrations Manager,
Yamaha Motor Australia

Your staff and users get direct access to a highly-trained team by phone, email, and web, ensuring they remain productive and reducing the workload for your in-house IT team. Improve your cost management with fixed or scalable pricing options that deliver outsourced support around the clock, all year round.

Depending on your needs, we are able to provide the following options:

Short or long-term contracts

Fixed hours or 24/7 support

Local, regional, national, or worldwide coverage

Entire help desk delivery or out-of-hours coverage

You’ll also get detailed reporting that provides visibility on bottlenecks, high volume areas, costs, and how you’re delivering against customer SLAs.

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Why Choose Harbour IT?

We consistently delight our customers with a streamlined IT experience because we pair the best
systems, processes, and technology with the most knowledgeable experts in Australia.

These are our core service features:

Skilled and Passionate People

Mature and Established Process

Best of Breed Technology and Systems

Proactive Service Delivery Management

Reporting and Control

Defined Transition Process

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Our key systems and processes

Take advantage of proven, reliable advanced systems & processes to streamline your IT
Management. Some of these include:

Two decades of service with the
biggest brands across Australia

Benefit from the expertise of some of the most experienced engineers in the industry. Harbour
IT have been providing leading edge systems, process, and technology through managed IT
for nearly 2 decades.

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Our expert consultations are designed to uncover areas of opportunity and existing pain-points within the
organisation. From this strong foundation we'll work closely with you to find the right solution.

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