Comprehensive Managed IT Service Providers

Running a business involves an immense amount of work, and oftentimes there are simply not enough hours in the day to tick everything off the to-do list. At Harbour IT we’re here to offer comprehensive managed services for your business’ IT, and having been in the industry since opening our doors in 2001, you can rest assured you’re in the best of hands. We will work closely with you to create a tailored solution that’s specific to your business, and deliver exceptional services at an affordable cost.

We have several offices in Australia for your convenience, including in Sydney and Brisbane, Melbourne and North West Sydney. Our expertise lies across a wide range of different industries including everything from healthcare providers to airlines and many more. As some of the most reputable managed service providers around, you’re safeguarding your business from any potential issues that may arise in the future.

Providing a wide range of managed services

You’re able to take advantage of a myriad of different IT services. We are proud to be one of the leading providers of cloud services, and have been operating in the area for more than five years now. Our help desk solutions can be accessible as much or as little as you’d like, so whether you’re after 24/7, 365 availability or otherwise, we’re able to accommodate.

Talk with us to discuss how we’re able to help you

For any additional information you’re in need of, or to get the ball rolling with our managed IT services, please contact us directly on 1300 785 926 to talk with one of our knowledgeable and friendly representatives. If you’d prefer, you’re more than welcome to use our online contact form or send us an email, and we’ll make sure to get back to you as soon as possible. You may be running a business in Sydney’s North West, Melbourne, Brisbane, Sydney or beyond, and can take comfort in the knowledge that we have offices dotted around Australia.

Service Desk

Get more than 90% of IT support issues resolved on a single call lasting less than 4 minutes,
with virtually no queuing time.

  • Technical service desk providing Level 1 and Level 2 support
  • Choose between business hours availability or 24x7x365
  • Immediate response to critical issues
  • Highly scalable and flexible service, depending on your business requirements
  • A natural extension of your internal IT capability
  • Multiple contact options via phone, email, or self-service
  • Detailed reporting on performance and quality

Here’s how our help desk performance compares to the industry average

  Harbour IT Statistics Industry Average for Service Desk (Source HDAA)
Average abandoned calls 0.3% 8.7%
Average queue time 9 Seconds 21 - 30 Seconds
Customer satisfaction > 94% 74%
First call resolution (net) 92% 74%
Average time to resolve 1.6 hours 8.85 hours
Average call time 4 minutes 10 minutes
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A direct line to passionate experts

“Everything just ran smoothly. It was far smoother than I anticipated. We are very happy with the result.”

Daniel Camilleri,

Integrations Manager,
Yamaha Motor Australia

Your staff and users get direct access to a highly-trained team by phone, email, and web, ensuring they remain productive and reducing the workload for your in-house IT team. Improve your cost management with fixed or scalable pricing options that deliver outsourced support around the clock, all year round.

Depending on your needs, we are able to provide the following options:

Short or long-term contracts

Fixed hours or 24/7 support

Local, regional, national, or worldwide coverage

Entire help desk delivery or out-of-hours coverage

You’ll also get detailed reporting that provides visibility on bottlenecks, high volume areas, costs, and how you’re delivering against customer SLAs.

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Why Choose Harbour IT?

We consistently delight our customers with a streamlined IT experience because we pair the best
systems, processes, and technology with the most knowledgeable experts in Australia.

These are our core service features:

Skilled and Passionate People

Mature and Established Process

Best of Breed Technology and Systems

Proactive Service Delivery Management

Reporting and Control

Defined Transition Process

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Our key systems and processes

Take advantage of proven, reliable advanced systems & processes to streamline your IT
Management. Some of these include:

Two decades of service with the
biggest brands across Australia

Benefit from the expertise of some of the most experienced engineers in the industry. Harbour
IT have been providing leading edge systems, process, and technology through managed IT
for nearly 2 decades.

Complete the form below and one of our expert consultants will get in touch.

RE:IMAGINE IT Business Continuity for recovery and beyond

Harbour IT
enquiries@harbourit.com.au
Level 10, 401 Docklands Drive
Melbourne , Victoria , 3008 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Level 8, 59 Goulburn Street
Sydney , New South Wales , 2000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Ground Floor, West Tower, 410 Ann Street
Brisbane , Queensland , 4000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Suite 207, Norwest Central, 10 Century Circuit
Baulkham Hills , Queensland , 2153 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services