Unlock the freedom to focus on what sets your business apart
IT operations like service and network maintenance, infrastructure management, help desk and desktop support can get in the way of higher value tasks that drive business growth. Imagine a world where IT issues were solved without ever appearing on your radar. By engaging Harbour IT to handle your IT operations, you regain time to focus on what really sets your business apart.
Enjoy the peace of mind that comes with knowing your IT operations and infrastructure is managed by a team of experts ensuring that your systems are properly maintained, updated and repaired. The result, you can get back to what's important: Driving strategic business goals that fuel business performance.
Get more than 90% of IT support issues resolved on a single call lasting less than 4 minutes,
with virtually no queuing time.
- Technical service desk providing Level 1 and Level 2 support
- Choose between business hours availability or 24x7x365
- Immediate response to critical issues
- Highly scalable and flexible service, depending on your business requirements
- A natural extension of your internal IT capability
- Multiple contact options via phone, email, or self-service
- Detailed reporting on performance and quality
Here’s how our help desk performance compares to the industry average
|Harbour IT Statistics||Industry Average for Service Desk (Source HDAA)|
|Average abandoned calls||0.3%||8.7%|
|Average queue time||9 Seconds||21 - 30 Seconds|
|Customer satisfaction||> 94%||74%|
|First call resolution (net)||92%||74%|
|Average time to resolve||1.6 hours||8.85 hours|
|Average call time||4 minutes||10 minutes|
Desktop and Device Management
We can track and manage all of your desktop and laptop devices in real-time. Let us automate important tasks across your entire fleet to improve operational efficiency without the costs of managing your devices internally.
- Asset discovery of hardware and installed software
- Automatically update virus software
- Software distribution from a central location
- Policy management and compliance
- Remote control from anywhere in the world
- Comprehensive monthly reporting
Management & Monitoring
Keep your business-critical IT systems running at optimum efficiency with proactive maintenance and monitoring of servers and networks, infrastructure and applications, and IT security. When issues arise, get 24x7x365 alerting and response from Level 3 and specialist engineers with training in key technologies.
- Disaster recovery and backup
- Management of enterprise-grade technologies
- Security patch management
- Capacity planning
- Database administration & support
- Daily health checks
- Environment health management
- Policy compliance
- Comprehensive reporting
Infrastructure as a Service
The security, stability and availability of data and mission-critical workloads, are crucial
to both day-to-day operations and the innovative projects driving your business.
Trust Harbour IT to deliver continuous availability, highly secure, reliable storage with high-performance computing
and 99.99% uptime. Deployed for your organisation as a private or hybrid cloud, access either of our solutions:
All-flash storage and proven technology from the world’s leading providers including Cisco, NetApp, Pure Storage and VMware. Leveraging Tier 3 (best) Australian datacentres and seamlessly complementing Cisco’s FlexPod and FlashStack reference architectures, CloudMetro offers non-stop computing, total data integrity and rapid disaster recovery.
A direct line to passionate experts
I just wanted to extend my thanks on behalf of the whole of our business for the tireless and extraordinary efforts the HIT team have put in to support our Business through these unprecedented times.
I can’t stress just how phenomenal it has been to have a partner that stands up and does whatever it takes when necessary.
A massive callout also to the Service Desk in Manila who have gone out of their way to keep answering and providing resolution to calls. We admire just how far they have gone to maintain an operational status. The team have been so selfless on the ground doing what they can to keep our Business effective while WFH.
Head of Technology
Financial Services Institution
We gave the decision to move as many staff as possible to work from home on Tuesday and thanks to the hard work of Harbour IT we were able to get an get an upgrade to support the anticipated increase in traffic within 24 hours.
We have now had 3 days of working from home for over three hundred staff without any major issues.
Health Care Provider
Thanks Team, I’m so proud and humbled to see the dedication you personally have given to our business
Insurance and Superannuation provider
Things have settled down much faster than expected – with great effort from Harbour IT we have our full call centre capacity working from home.
Your staff and users get direct access to a highly-trained team by phone, email, and web, ensuring they remain productive and reducing the workload for your in-house IT team. Improve your cost management with fixed or scalable pricing options that deliver outsourced support around the clock, all year round.
Depending on your needs, we are able to provide the following options:
Short or long-term contracts
Fixed hours or 24/7 support
Local, regional, national, or worldwide coverage
Entire help desk delivery or out-of-hours coverage
You’ll also get detailed reporting that provides visibility on bottlenecks, high volume areas, costs, and how you’re delivering against customer SLAs.Get Your Free Consultation
Why Choose Harbour IT?
We consistently delight our customers with a streamlined IT experience because we pair the best
systems, processes, and technology with the most knowledgeable experts in Australia.
These are our core service features:
Skilled and Passionate People
Mature and Established Process
Best of Breed Technology and Systems
Proactive Service Delivery Management
Reporting and Control
Defined Transition Process
Our key systems and processes
Take advantage of proven, reliable advanced systems & processes to streamline your IT
Management. Some of these include:
Two decades of service with the
biggest brands across Australia
Benefit from the expertise of some of the most experienced engineers in the industry. Harbour
IT have been providing leading edge systems, process, and technology through managed IT
for nearly 2 decades.