Reliable, high performance IT infrastructure managed in real time

On-demand specialist tech support on your choice of plans

Optimise performance with scheduled system maintenance, updates, and repairs

Are you missing out on growth, just keeping up with IT ops?

IT operations are mission-critical. You can’t do business without network maintenance, infrastructure management, help desk services and desktop support.

Managing those operations can steal time from higher value tech and innovation tasks that drive business growth. Our managed IT services packages buy you support, software and time to focus on big ideas and high performance.

When you have a team of experts on top of system maintenance, updates, and repairs, IT issues get solved without ever appearing on your radar.

How we help manage your
everyday IT services

Service Desk
 

Our high performing service desk services are a natural extension of your internal IT capability.

Level 1 and 2 support is available as scalable and flexible packages — including performance and quality reporting.

Desktop and device management

Real time tracking and management of all your desktop, laptop and mobile devices ensures compliance across borders.

Optimise your asset spend, update security automatically, and automate tasks across your entire fleet.

Infrastructure Management & Monitoring

Keep your business-critical IT systems optimised and secure with proactive maintenance and monitoring of servers and networks, infrastructure and applications.

Solve issues early with 24x7x365 alerts and Level 3 and specialist engineer support.

IaaS – CloudMetro

Infrastructure as a Service provides a package of secure, available, reliable storage with high-performance computing and 99.99% uptime.

Deployed across a private or hybrid cloud including our proven CloudMetro solution.

Security Managed Services

Protect your business continuity with advanced threat detection, 24x7x365 security monitoring from our Sydney-based security operations centre (SOC), and our advanced security information and event management (SIEM) solution.

Get expert support, fast

90% of IT support issues are resolved on a single call lasting less than 4
minutes, with virtually no queuing time.

Immediate response to critical issues

Choose business hours or 24x7x365

Contact via phone, email, or self-service

Compare our service desk
performance with the industry average

Get more than 90% of IT support issues resolved on a single call
lasting less than 4 minutes, with virtually no queuing time.

  • Average abandoned calls
  • Average queue time
  • Customer satisfaction
  • First call resolution (net)
  • Average time to resolve
  • Average call time
  • 0.3%
  • 9 Seconds
  • >94%
  • 92%
  • 1.6 hours
  • 4 minutes
  • Industry Average for Service Desk (Source HDAA)
  • 8.7%
  • 21 – 30 Seconds
  • 74%
  • 74%
  • 8.85 hours
  • 10 minutes

Managed IT buys you control over devices scattered across the office or the globe

  • Remote control from anywhere
  • Asset discovery
  • Automatic virus protection updates
  • Central software distribution
  • Policy management and compliance

Speak to the Experts

Infrastructure management ticking all the compliance and best practice boxes

  • Daily health checks
  • Disaster recovery and backup
  • Enterprise-grade compliance
  • Security patching
  • Capacity planning
  • Database administration & support
  • Environment health management
  • Policy Compliance

Speak to the Experts

How IaaS deployed on CloudMetro delivers high performance computing with 99.99% uptime

CloudMetro provides total control of your IT environment and your data in a personalised cloud environment.

The security, stability and availability of mission-critical workloads are crucial to everyday operations and innovative projects.

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What CloudMetro delivers for your business

  • Compliance without compromise
  • Built in data security
  • 99.999 uptime for guaranteed business continuity
  • 100% data integrity
  • Zero RPO & RTO
  • Transparent and predictable cost control
  • Dedicated assets and customised performance
  • Total workload control
  • Support you don’t get everyday

Perform and protect at the new speed of business with faster, flexible private cloud.

Choose your level of support for productivity around the clock

Choose the level of direct access to our support teams by phone, email, and web.
Reduce the workload for your in-house IT team and improve cost management with fixed or scalable pricing.

  • Flexible Contract

  • Fixed hours or 24/7 support

  • Local to global coverage

  • Detailed SLA & performance reporting

Speak to the Experts

A direct line to passionate experts

“Everything just ran smoothly. It was far smoother than I anticipated. We are very happy with the result.”

Daniel Camilleri, Integrations Manager,
Yamaha Motor Australia

Your staff and users get direct access to a highly-trained team by phone, email, and web, ensuring they remain productive and reducing the workload for your in-house IT team. Improve your cost management with fixed or scalable pricing options that deliver outsourced support around the clock, all year round.

Depending on your needs, we are able to provide the following options:

Reliability. Consistency. Availability.

  • ISO 27001 Certified
  • APRA aligned
  • ITIL aligned systems & processes
  • Full reporting
  • Advice & Professional services
  • Strategic vendor & third party management

Two decades of service with the
biggest brands across Australia

Benefit from the expertise of some of the most experienced engineers in the industry. Harbour IT
have been providing leading edge systems, process, and technology through managed IT for
nearly 2 decades.

Managed IT services that takes the
guesswork out of end-to-end IT
management

The right software, running on the right network, integrated with the right data —that’s just the start of a
reliable IT foundation.

For over 2 decades, Harbour IT have delivered managed services packages that match the best systems,
processes, and technology with the smartest specialists. It’s a combination that means a streamlined IT
experience that delights our customers.

Speak to the Experts

RE:IMAGINE IT Business Continuity for recovery and beyond

Harbour IT
enquiries@harbourit.com.au
Level 10, 401 Docklands Drive
Melbourne , Victoria , 3008 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Level 8, 59 Goulburn Street
Sydney , New South Wales , 2000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Ground Floor, West Tower, 410 Ann Street
Brisbane , Queensland , 4000 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services
Harbour IT
enquiries@harbourit.com.au
Suite 207, Norwest Central, 10 Century Circuit
Baulkham Hills , Queensland , 2153 Australia
1300 785 926
Information Technology (IT), Cloud Computing, Managed IT Services, IT Infrastructure Solutions, Disaster Recovery, Professional IT Services, IT Security, Cloud Computing Security, IT Help Desk, IT Service Support Desk, Communications, Procurement, Systems Integration, Managed Print Services