You can’t predict when you need assistance. That’s why at Harbour IT, we deliver 24x7x365 outsourced support and help desk services where you need them, when you need them. Your staff and end users have phone, email and web access to a highly trained team, ensuring they stay productive and have minimal downtime and disruptions. With locations throughout Australia including in Brisbane, Sydney, Melbourne and North West Sydney, we can deliver business IT support wherever you are.We can tailor coverage to precisely meet the demands of your business: short or long term; 24×7 or fixed hours; local, national, regional or worldwide. Levels of support available from our IT help desk range from delivering your entire help desk function to resolving or passing on out-of-hours support calls. We offer scalable pricing based on usage, so you won’t pay a large overhead for a facility you may rarely use.

We provide comprehensive reporting, and are able to provide you with visibility of how and when specific user groups or sites use support. This can enable you to measure delivery of user SLAs, charge against cost centres, identify needs for training, justify system or process improvements and perform trend analysis to provision future support resources. We are here to refine your business’ IT services so you can operate seamlessly.

Why outsource IT assistance services for your business?

• Reduce Costs
  Access enterprise-level technology housed within a tier 1 data centre, all controlled by virtualisation experts.
• Improved Cost Management
  Fixed pricing options allow you to more effectively manage operational costs and maintain transparency on IT expenditures.
• Helpdesk Lifecycle Management
  IT service desk technicians are on-hand from answering the phone and dealing with simple problems, to escalations via second-level support from vendors if and when needed.
• Fulltime Coverage
  Support is available whenever you need it 24 hours a day, 7 days a week, 365 days a year.