COVID-19 Pandemic is creating havoc across IT teams as businesses grapple exponential demand for secure remote working, infrastructure and end-user support services.
Our Rapid Response IT Support service can provide the skilled IT support you need to navigate your business through this evolving and dynamic crisis.
Flexible agreements
with no lock-in contract
24 x 7 Expert
Support
Manage costs via
hourly support blocks
Pre-Onboarding
to minimise risk
There’s no doubt about it, we’re currently operating in uncharted territory. Business, ways of working and every day life is currently experiencing dynamic and rapid shifts as we all try to adjust and keep teams and business running. What’s next is unknown, however what is clear is that we’re heading deeper into uncertainty and an extremely volatile time. How can your IT teams continue to deliver the level of support demanded by increasing complex remote team needs and ambiguous business environment?
With our rapid scaling IT support service we can help you take back control of your
IT operations by taking its fluctuating demands off your hands.
Are you experiencing
Service options
Flexible agreement
Businesses, teams and people are living moment to moment, with little certainty about current situation and when it may escalate, what new restrictions this means and for how long, Do you have the support your teams needs today? Are you ready for the further restrictions? What support will you need to ensure smooth business recovery?
Pre-Onboarding
Lay the foundations for activating your IT support contingency, without having to fully commit.
Engage our team of experts to scope the level of services you’ll need to ensure continuity of your IT support functions, even in the event of increasing restrictions or when you lose key staff due to illness.
On-Boarding
Already need to activate an IT support contingency?
Work with Harbour IT to on-board your IT support functions quickly and get the support needed to ensure your staff, teams, and business keep on running.
Scale-Up
Take back control of your IT operations by letting us take fluctuating demands off your hands, meaning you can get back focusing on strategic challenges that will position your business for growth, rather than being slowed down by IT capacity and capability challenges.
I just wanted to extend my thanks on behalf of the whole of our business for the tireless and extraordinary efforts the HIT team have put in to support our Business through these unprecedented times.
I can’t stress just how phenomenal it has been to have a partner that stands up and does whatever it takes when necessary.
A massive callout also to the Service Desk in Manila who have gone out of their way to keep answering and providing resolution to calls. We admire just how far they have gone to maintain an operational status. The team have been so selfless on the ground doing what they can to keep our Business effective while WFH.
Head of Technology
Financial Services Institution
We gave the decision to move as many staff as possible to work from home on Tuesday and thanks to the hard work of Harbour IT we were able to get an get an upgrade to support the anticipated increase in traffic within 24 hours.
We have now had 3 days of working from home for over three hundred staff without any major issues.
GM ICT
Health Care Provider
Thanks Team, I’m so proud and humbled to see the dedication you personally have given to our business
CEO
Insurance and Superannuation provider
Things have settled down much faster than expected – with great effort from Harbour IT we have our full call centre capacity working from home.
IT Manager
Telecommunication Industry
Fixed hours or 24/7 support
Local, regional, national, or worldwide coverage
Entire help desk delivery or out-of-hours coverage
We consistently delight our customers with a streamlined IT experience because we pair the best
systems, processes, and technology with the most knowledgeable experts in Australia.
These are our core service features:
Skilled and Passionate People
Mature and Established Process
Best of Breed Technology and Systems
Proactive Service Delivery Management
Reporting and Control
Defined Transition Process
Take advantage of proven, reliable advanced systems & processes to streamline your IT
Management. Some of these include:
Benefit from the expertise of some of the most experienced engineers in the industry. Harbour
IT have been providing leading edge systems, process, and technology through managed IT
for nearly 2 decades.
Our expert consultations are designed to uncover areas of opportunity and existing pain-points within the
organisation. From this strong foundation we'll work closely with you to find the right solution.
