People have long spoken of “digital moments of truth” but this is now more real than ever.
Whether you’re the financial institution which had to shift its customer call centre from one country to another overnight when COVID-19 hit – like one of our customers – or a restaurant that needed to create an online order and delivery option, it’s those with flexible capabilities who were well placed to quickly integrate new services and stabilise their organisational performance.
Yet as time passes, what’s becoming even more clear is that the pandemic is just the latest milestone in an ongoing shift towards an era in which organisations’ competitiveness will be defined by factors like scalability and performance. Again and again, I’ve heard from CEOs whose eyes have been opened wide to the need to get these core platforms in place to be able to respond to disruption better in the future.
Scaffolding for success and scale
From more quickly meeting users’ changing needs, to enhancing mobility and productivity; from keeping data safe and available, to seamlessly scaling business critical applications; high performance IT is increasingly considered to be the foundation needed to support this resilience and adaptability – all while optimising cost and reducing the burden of maintenance.
But what does this look like in practice?
Enhanced performance can be delivered via technologies such as:
- Infrastructure-as-a-service that creates flexibility in the infrastructure layer, allowing rapid adaptation without large and costly investments every time.
- Microservices that do the same for the application layer, breaking code into independent services that run as separate processes, increasing application resilience, scalability and time to market for new features.
- Software defined networking that that creates scalability in the network layer, offering a highly flexible, agile way to adapt to growing bandwidth requirements.
By enabling organisations to quickly strip down and ramp up their systems, processes and infrastructure, these scalable, flexible, and high performing technologies are proving invaluable for those seeking readiness and agility amid rapid change.
A holistic perspective
Of course, the reality is that CIOs today are just as concerned with efficiency as they are with performance. Getting more from what you’ve got is your defensive strategy that will ensure you have both the financial and time resources to make additional investment in your offensive strategy – performance.
The good news is that high performing IT often not only comes with the added benefit of allowing businesses to shift costs from capex to opex, but also to shift expensive and inefficient maintenance work away from internal IT teams. This not only cuts costs but provides the opportunity for IT to refocus their energy working on what can truly set the organisation apart.
Get practical guidance with Strategic IT Review Workshops and real customer insights
Finding the right balance in your tech strategy is not a straightforward task. That’s why Harbour IT has launched RE:IMAGINE, a holistic content series focusing on the three most important pillars of digital transformation today: The New Workplace, Efficiency and Optimisation and Performance and Scalability.
It’s the latest way in which we and our vendor partners are delivering on our commitment to providing the data, insights, guidance and partnerships needed to help IT leaders deliver performance and scalability for an agile and secure IT environment in the coming months and years.
As part of our focus on performance and scalability, we’re inviting you to join a personalised Strategic Review of your IT environment in partnership with Microsoft, Cisco and Pure Storage to provide practical guidance on how you can deliver performance and scalability for an agile and secure IT environment.
You can also view previous sessions or sign up for more events here.
If 2020 has shown us anything, it’s that companies wanting to take advantage of fast-developing opportunities, and adapt to unexpected change, will rely on flexible, resilient and high performing IT infrastructure.
With the pandemic has changed the perception of IT and the CIO from being a facilitator to an essential engine of business empowerment, CIOs have the opportunity to leverage the current situation and the trust they have gathered across the organisation to crank up the transformation dial.
Learn how to identify and execute a resilient business strategy by receiving your complimentary Strategic IT Review here.