Simple, effective, affordable

Service desk should be simple – but this is often not the case. Are your staff and customers left waiting on hold trying to get onto the IT help desk? Are both they and your IT team frustrated by spiralling costs and difficult to manage systems and resource issues?
Here at Harbour IT we have the people, tools and processes to deliver a service desk your staff will compliment. With average call wait times a third of the industry average and more than 70% of issues resolved on the first call, IT is no wonder our customers rate Harbour IT positively on more than 90% of satisfaction surveys.

IT help desk support providing a wealth of services

Choose a help desk you will be happy with. We can help you save on HR, management and training costs and tailor pricing, available skillsets and coverage to precisely meet the demands of your business: short or long term; 24×7 or fixed hours; onshore or offshore, local, national, regional or worldwide. Our offices are located all over Australia, including in Melbourne, Brisbane, Sydney and North West Sydney and we have the experience and knowledge to handle any issues you may face.

We support over 6000 users including customers that have
been with us since day one in 2002…
…Are you ready to experience a new kind of service desk?

HARBOUR IT HELP DESK SNAPSHOT	Australia or Philippines
A service desk like no other:
Access to a team of over 100 technical experts
Manned support 24x7x365
Talented team with survey rates consistently > 90% positive
Average call wait times a third of the industry standard
70% of calls resolved on the first call
Cost effective and predictable
Customers who are still with us 12 years after first signing
People, Systems and Processes you can trust
People that understand your business not just the technology
BMC Proactivenet, Frontrange ITSM, Kaseya, tools and ITIL processes
Annual independent security audit of processes and systems
Always available – with 2x failover sites already established
Simple
Australian and Philippine options with full data sovereignty
Smooth transitions with no down time
Single point of contact for all IT support
Daily health check reports emailed before 9 am
No need to manage, train, certify and develop staff – we do it for you